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What Is Winning 1-on-1s, and Who Actually Built It?

3 min readBill Chapin, Managing Principal & Co-Founder, Gate 67 Consulting

Bill Chapin, Managing Principal of Gate 67 Consulting, on why Winning 1-on-1s exists and who actually built it.

I have spent most of my career watching companies handle 1-on-1 meetings badly, and I do not say that to be harsh. It is simply true. Winning 1-on-1s™ came out of watching that same pattern repeat itself, in company after company, and finally deciding it was worth solving rather than simply discussing.

As a co-founder of Gate 67 Consulting, a small people-and-technology consulting firm based here in St. Louis, Missouri, I have spent years in rooms where the real problems in a business get discussed candidly. Collectively, our backgrounds at Gate 67 are in recruitment, human resources, project management, and technology consulting, which means we have seen this pattern from a number of different angles. We have sat in the exit interviews. We have read the engagement surveys that get filed away and never acted on. And more than once, we have watched a genuinely good employee quietly disengage and eventually leave, not because the work itself was poor, but because no one ever sat down, had an honest conversation with them, listened to what they said, and remembered it the next time they met.

I believe that pattern almost always traces back to the same root cause, even when it looks different on the surface: a lack of clear communication and clear expectations between managers and their teams. That leads to faster turnover and a weaker, more brittle culture. It is rarely one significant event. It is usually a string of skipped, unstructured, status-update-only 1-on-1 meetings that never left room for the conversations that actually matter, namely goals, growth, honest feedback, and what is genuinely happening with someone.

So, we built Winning 1-on-1s to close that gap directly, rather than to hand managers yet another tool competing for their attention. It is an AI-guided leadership system built into the 1-on-1 meeting itself, not a performance review process revisited once a quarter and otherwise forgotten. It helps you prepare before the conversation so you are never sitting down uncertain of what to discuss. It guides the conversation with real structure. And it follows up afterward so commitments do not simply evaporate the moment the meeting ends.

We built this for managers first, particularly those who were promoted without ever being handed a manual on how to lead well, because in my experience, if that manual exists, it is out of date and impossible to find when you actually need it. I was one of those managers once, and I know how much easier that period would have been with real structure behind it rather than good intentions alone. If you have ever walked out of a 1-on-1 meeting uncertain what was actually accomplished, or watched a good employee leave for reasons that, in hindsight, were avoidable, that is precisely the gap we built this to close. Take a look around and see what a well-structured, well-executed, and well-remembered 1-on-1 meeting could look like for your team.

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